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Frequently asked questions and answers.

How do I change/cancel my subscription?

Once you sign up for the trial you will have 24/7 access to your account online by visiting https://myaccount.alternascript.com/ ! You’ll use your email address as your username and your billing zip code as your password. While logged in, you can make any changes to the account such as updating your billing/shipping information, changing your bottle quantity, changing your subscription frequency, and even cancelling your subscription (The pause button will function the same as a cancel)!

How does my free trial/subscription work?

Our free trial works just like Amazon Prime or Netflix. You can try it out for a few days to see if it works - if you don't like it, you can cancel at any time! If the account is left active after the 14 days, we enroll you into a 30-day subscription and send your first order so you can continue to enjoy the benefits of OptiMind. These are the terms and conditions that must be agreed upon before signing up for our trial and we make sure they're clearly visible!

Where is my order?

When your order is shipped out you’ll have an email sent to your inbox containing your tracking number (Not seeing it in your inbox? Try checking your spam folder). With the tracking number you can track your package through both UPS & USPS. UPS will deliver the majority of the trip and once the shipment reaches your locale, it will be passed off to USPS to deliver the last leg of the trip.

I’m not seeing results! Help!

Start off using one capsule first thing in the morning with a big glass of water (And make sure you’re hydrated throughout the day). Not seeing great results using only one capsule? Feel free to use two capsules together (Don’t worry, it’s actually our suggested serving size!). You can use up to five capsules within a 24-hr period, but we don’t suggest using more than that. Some people will use one/two capsules in the morning and one/two capsules in the afternoon. Feel free to play around with the suggested serving size as all of our bodies are different and some will react differently to OptiMind. Try to avoid coffee and energy drinks while using OptiMind as they can mask the benefits of the ingredients in OptiMind and make it feel like it’s not working, all while adding extra caffeine to your system. Love coffee? As long as you're hydrated, you'll be a-okay! Not seeing results after your first use? Stay patient with the product as it can take time to build up in your system to see the long term benefits!

How do I know this works? Is this approved by the FDA?

Supplements are comprised of single or "stacked" ingredients that the FDA has already reviewed. For dietary supplements, the FDA ensures, under penalty, that information on the labels and all claims are truthful. OptiMind is perfectly in line with these standards and is produced in state-of-the-art, GMP certified labs that are registered with the FDA. All of our products have ingredients that are backed by gold-standard clinical studies. That means they are scientifically proven, peer-reviewed, and verified by other scientists!

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Our Hours and Response Times

Our customer teams are located in the US allowing us to provide you with support via email 24 hours a day during the working week.

Note: due to public holidays, internal training or unforeseen circumstances sometimes live chat may be unavailable for certain hours during the day.